Exchanges & Returns
Wrong size? Changed your mind on the style? We fix it fast and guarantee your replacement arrives before your event.
Before you start
Most fit issues solve themselves in under a minute. Try these four things first; they save most exchanges.
Stand naturally
Check your fit standing straight with your arms relaxed at your sides, not raised in the air.
Adjust the waistband
Every pant has a hidden adjustable waistband. The side clips give about 2 inches either way.
Tighten the vest strap
Vests adjust with the strap on the back. Bringing it in fixes most loose vests in seconds.
Try the collar extender
Attach the extender to your top shirt button for up to an extra inch of neck room.
Sizing & style exchanges
Sizing exchanges are free when requested within 48 hours of delivery. Style changes, and exchanges after the 48-hour try-on window, are $15.
Tell us what’s wrong
The exchange form takes about two minutes and works out the right replacement as you answer.
Your replacement ships free
Exchanges typically ship within 1 to 2 business days, guaranteed to arrive before your event date. Tracking is emailed when it ships.
Return everything together
Keep every item you have for now. After your event, return it all in one box with your original prepaid label.
Returning your rental after the event
Pack everything back into one box. Attach your return label to the outside. Then choose either option:
Drop off at UPS
Return in store
Local? Drop off your return to our showroom at 520 Cinnaminson Ave, Palmyra, NJ.
Purchase returns
Bought your look instead of renting? Purchases can be returned within 30 days of delivery: unworn, unaltered, and with the original tags.