Customer care

Exchanges & Returns

Wrong size? Changed your mind on the style? We fix it fast and guarantee your replacement arrives before your event. Here is exactly how exchanges and returns work at The Tuxedo Club.

Start my exchange Booked by someone else? Find your order
✓ Free shipping both ways ✓ Guaranteed before your event ✓ Fit guarantee

Before you start

Most fit issues solve themselves in under a minute. Try these four things first; they save most exchanges.

1

Stand naturally

Check your fit standing straight with your arms relaxed at your sides, not raised in the air.

2

Adjust the waistband

Every pant has a hidden adjustable waistband. The side clips give about 2 inches either way.

3

Tighten the vest strap

Vests adjust with the strap on the back. Bringing it in fixes most loose vests in seconds.

4

Try the collar extender

Attach the extender to your top shirt button for up to an extra inch of neck room.

Sizing & style exchangesSizing free within 48 hoursStyle $15

Sizing exchanges are free when requested within 48 hours of delivery. Style changes, and exchanges after the 48-hour try-on window, are $15. Either way we ship a brand-new replacement with nothing to send back first.

1

Tell us what’s wrong

The exchange form takes about two minutes and works out the right replacement as you answer.

2

Your replacement ships free

Exchanges typically ship within 1 to 2 business days, guaranteed to arrive before your event date. Tracking is emailed when it ships.

3

Return everything together

Keep every item you have for now. After your event, return it all in one box with your original prepaid label.

Start my exchange No account? Look up your order

Returning your rental after the event

Pack everything back in the garment bag and box it arrived in. The prepaid return label is already inside. Then choose either option:

Drop off at UPS

Hand the box to any UPS location or driver. Find a UPS location near you →

Use our 24/7 drop-box

Local to Palmyra? Drop your return any time in the drop-box on the side of our showroom at 520 Cinnaminson Ave, Palmyra, NJ.

Rentals are due back in transit within 3 days after your event. Late returns are $20 per day; going to be late? Call us at (888) 764-1980 and we can usually work something out.

Good to know

Try the adjustable features first

Every pant waistband adjusts and every vest adjusts in the back. Most snug-or-loose issues never need an exchange.

Length tweaks: see a local tailor

For small pant or sleeve length changes close to your event, a local tailor is often the fastest fix.

Some fits need alterations

Taking in a coat waist or tapering pants is tailoring, not sizing. A new size will not fix those; a tailor will.

The fit guarantee. Your look arrives about 10 days early on purpose: if anything is off, there is time to make it right before your event, free.

Purchase returns

Bought your look instead of renting? Purchases can be returned within 14 days of delivery: unworn, unaltered, and with the original tags. Refunds go back to your original payment method within 3 to 5 business days of us receiving the return.

Contact us to start a return Full shipping & returns policy

Custom alterations void the purchase return policy. After 14 days, sales are final. Rentals follow the exchange and return terms above; after 10 days of late fees a rental is treated as lost and the replacement cost is charged to the card on file.