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Ordering & Rentals

How does renting work?

Pick your look, enter your sizes online (or get measured at our Palmyra, NJ showroom), and we ship your full outfit about 10 days before your event. After the event, return everything in the same box with the prepaid label.

When should I place my order?

We recommend ordering at least three weeks before your event. That gives you time to try everything on when it arrives and swap a size for free if anything is off.

Can I buy instead of rent?

Yes. Most styles are available to rent or to own - just choose Own on the product page to buy the coat and pants (and any accessories) instead of renting.

Sizing & Fit

How do I get my size?

Take our quick online fit quiz - no tape measure needed. Answer a few basics and our fit team turns that into your exact sizes. Prefer in person? Get measured at our Palmyra, NJ showroom.

What if something doesn't fit?

If anything is off - too tight, too loose, wrong size - we'll ship a replacement at no charge. Every order is also double-checked by our fit team before it ships.

Do you offer in-person fittings?

Yes. Walk in Monday-Saturday at our Palmyra showroom, or book a private fitting for your wedding group so we can measure everyone at once.

Shipping & Delivery

When will my order arrive?

Rentals arrive about 10 days before your event, so you have plenty of time to try everything on.

How much does shipping cost?

Shipping is free both ways - to you before the event and back to us after.

Returns & Exchanges

How do I return my rental?

Put everything back in the box, attach the prepaid return label, and drop it at any UPS location within three days after your event.

What happens if I return it late?

Late returns incur a daily fee until the outfit is back with us. Returning within three days after your event avoids any charges.

Payment

What payment methods do you accept?

All major credit and debit cards. Purchases can also use Shop Pay and Apple Pay at checkout.

Is there a damage waiver?

A $10 damage waiver is included on every rental. It covers normal wear and minor mishaps, so you don't have to stress about a small stain or scuff.

Weddings & Groups

How do I outfit my wedding party?

Build one look, then invite everyone by text or email to size themselves and order. From your dashboard you can track who is sized and who has ordered - no group chat required.

Are there group or groom perks?

Yes - ask about our group perks and Free Groom offer. Reach out and we'll set your party up.

Still need help?

Our team is happy to help - reach out and we'll get you sorted.