Help Center

Rentals are scheduled to arrive 10–14 days before your event (earlier if you chose an early delivery option), and you get a tracking email when your order ships. Once your order is with the carrier, the tracking link has the latest updates.

If your shipment looks delayed, contact us right away at info@thetuxedoclub.com or (888) 764-1980 so we can help.

Check around your door, with neighbors, and with your building's front desk or mailroom first.

If it still hasn't turned up, contact us at info@thetuxedoclub.com within 48 hours of the carrier's delivery time. For packages stolen after delivery we may ask for a police report, and a replacement depends on garment availability and the timing of your event.

Contact us at info@thetuxedoclub.com within 48 hours of the carrier's recorded delivery time or delivery issue. If the carrier confirms the package was lost or delivered to the wrong address, we'll send a replacement at no charge, as long as it's reported promptly and the items are available.

Unpack and try everything on as soon as it arrives. Small accessories like ties, pocket squares and studs are often packed together, so check every bag.

If an item is missing, let us know within 48 hours of delivery (for in-store pickup, no later than 2 business days before your event). Rentals include one complimentary replacement shipment when the issue is reported in time.

Let us know within 48 hours of delivery.

Rentals: request an exchange and we'll send a replacement. One complimentary replacement shipment is included when it's reported in time.

Items you bought: start a return, choose "It arrived damaged or defective," and add a photo.

Let us know within 48 hours of delivery.

Rentals: request an exchange and choose "I received the wrong item."

Items you bought: start a return and choose "I received the wrong item."

Rental orders may be cancelled or changed up to 21 calendar days before the event date. Cancellations made by that deadline are refunded minus a $35 cancellation fee. Changes requested after the deadline may not be possible and may have extra processing or shipping charges.

Contact us at info@thetuxedoclub.com or (888) 764-1980 with your order number.

Pick your look, enter your sizes online (or get measured at our Palmyra, NJ showroom), and we ship your full outfit about 2 weeks before your event. After the event, return everything in the same box with the prepaid label.

We recommend ordering at least 1 month before your event to avoid rush fees.

Yes. Most styles are available to rent or to own - just choose Own on the product page to buy the coat and pants (and any accessories) instead of renting.

Take our quick online fit quiz - no tape measure needed. Answer a few basics and our fit team turns that into your exact sizes. Prefer in person? Get measured at our Palmyra, NJ showroom.

If anything doesn't fit, just let us know within 48 hours of delivery and we'll ship a replacement size at no charge.

Yes! Book an appointment to be fitted at our NJ showroom. Or, if you live far away from us, you may get measured locally and send us your measurements.

Note: In-person fittings are optional but not required to get a great fit. Our Online Size Form can fit you in just 2-minutes.

With free shipping, rentals arrive about 10-14 days before your event, so you have plenty of time to try everything on.

Want it earlier? Add Early Delivery at checkout for only $25.

Shipping is free for orders over $139, and rentals include a prepaid return label.

If you need your rental sooner, we offer optional early delivery upgrades at checkout.

Purchase orders are subject to standard shipping rates shown at checkout.

Put everything back in the box, attach the prepaid return label, and drop it at any UPS location within three days after your event.

Rentals are due within three days after your event. After that, late fees are $20 per day, per person, until the items are returned or the replacement cost is reached. Late fees already charged are non-refundable.

Need more time? Extend your rental online for $25 per week.

Purchases can be returned within 30 days of delivery and before your event date, unworn, unaltered, and with the original tags. Start your return online and choose exchange credit (the full item value toward a future order) or a refund to your original payment, minus shipping. We'll email you a prepaid return label within 24 hours.

All major credit and debit cards.

A $10 damage waiver is included on every rental. It covers normal wear and minor mishaps, so you don't have to stress about a small stain or scuff.

Build one look, then invite everyone by text or email to size themselves and order. From your dashboard you can track who is sized and who has ordered - no group chat required.

Yes. Wedding parties of five or more (the groom plus four paid) get a credit worth up to $200 to use on a rental or a purchase, plus 25% off ring-bearer attire. Start a group order and we'll set your party up.